This is chapter is saying when business people
creative a documents, make sure that you organized your content your documents,
for a professional audience they expects order and logic in a documents.
When you are writing a letter, starting by starting
your purpose, so your reader knows your reason for writing. In business world
today, people are still using like letters, memos, E-mail, text message to
communicate with. Author mentions people do make a mistake for business E-mail.
For example: unclear subject line, sloppy grammar, spelling and punctuation,
unfriendly tone.
Connecting with social network is a good way for us to
consider carefully how we want to approach social media and how we wish to
present ourselves in these public situations such as writing on a blog.
Organizing the content coherently, A professional audience expects order and
logic in a document; they expect it to make sense to them, to be coherent,
which is what we want our communication to do.
By conforming to content and formatting expectations
in correspondence, we will determine the actual content of our letters, memos,
e-mails, and text messages based on our purpose, strategy, and audience but
these types carry some expectations such as including expected content in
reports, Professional audiences also have expectations for longer documents and
reports.
Formatting written communication effectively is a very
important method in writing your message. Formatting is used in creating a
professional appearance for all of our written communication. The frequent
using of headings and lists to break up the text, separate main ideas, and
avoid long blocks of text will make our documents more attractive to others people.
A great way to make your writing clear is to make it
concise. The clear writing should be direct to the point, and free of jargon,
pomposity and wordy constructions. . A concise and confident style with an
appropriate tone contributes to a positive ethos. In order to use the business
language correctly you must avoid errors, errors affect a person’s
creditability and may cause unwanted confusion and conflict later on in the
process. This is highly unprofessional and must be avoided at all cost. To avoid
these errors you must use traditional business grammar. This includes proper
punctuation, proper business terms, correct spelling and avoiding improper or
sexist language.
Question
1. How
to practical Leadership Actions to Improve Communications?
1. Move “writing well” up the list of “important
leadership skills. Leaders need to write is to help them develop and clarify
their ideas. Much of what makes someone a good leader is his or her viewpoint
and perspective.
2. Use writing privately to develop your way of
looking at problems in a way that can most effectively be communicated to
others. The writing process can help you understand your decision making
methods in a deeper way. This makes it easier to teach your way of doing things
to others. Often it will provide you with deeper insights into how you can make
better decisions as well.
3. Help establish accountability with written
communication. It gives people a specific reference and can help align everyone
to the same goal.
2. How to Avoid
Common Mistakes?
Because you
write correspondence quickly, without the benefit of a professional editor or
graphic designer to review it, you are more likely to make common mistakes that
can discredit you, such as poor grammar, punctuation and spelling. Take time to
proofread your own writing, and use the spelling and grammar check features of
your software or e-mail programs.
Some common
mistakes can have legal or ethical consequences as well. Mistakes of this kind
might include omitting dates, names and necessary signatures; failing to use
company letterhead or logo; and using inappropriate, exclusionary or
gender-based language.
3. What is the importance of Headers and Footers?
Headers are the information and graphics at the
top of the page that are not part of the text. Footers are the
information and graphics at the bottom of the page. Normally there are two
different headers and footers one for left pages and one for right pages with
different information or graphics. Except for page numbering, the headers and
footers will be the same throughout a module.
Headers and footers contain important page control information,
which tells readers where they are in the manual and provides other important
information about the module they are reading. This is particularly important
when manual holders are adding new modules to the manual, or if the manual
pages ever get out of order.
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